You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.
How can I get a refund for my ticket?
Please go to Refund information.
I could not use my Ticket. What should I do?
All e-tickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit, or give them as gifts (and you’ll also avoid any price increases).
Go to Website Terms.
Write to Us:
Key West Aquarium
Attn: Guest Relations
1 Whitehead Street
Key West, Florida 33040