Customer Service Refunds
Booking & 24 Hour Cancellation Policy:
If you need to cancel or change your tour reservation, you are required to do so 24 hours in advance. No cancellations or refunds will be made 24 hours prior to tour departure.
Customer Service Refunds
At the Key West Aquarium, part of the Historic Tours of America® family, we work very hard to insure that our guests receive the best tour and treatment in the industry. We believe strongly in our products and stand behind our 100% money back guarantee. If you were dissatisfied with your tour, we apologize for any unpleasantness or inconvenience that you may have experienced and will be happy to refund your money*. Your assistance in pointing out our failures gives us the opportunity to improve our products… and hopefully convince you to give us another chance.
It’s important to note that all Historic Tours of America® tickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit, or give them as gifts (and you’ll also avoid any price increases).
Refunds for tickets purchased at a ticket booth can be submitted two ways:
2. United States mail to:
Historic Tours of America
Attn: Guest Relations
PO Box 1237
Key West, FL 33041
All refund requests must include:
1. Refund request form – Download ticket refund form
2. The used and unused portion of your ticket OR a copy of your receipt
3. If you are submitting via email, a pdf of used and unused portion of your
ticket OR your receipt.
Refunds are issued as a check form in United States Dollars. Processing time is 4-6 weeks from date received by Guest Relations.
Refunds for tickets purchased through our Website: Please visit us at Trusted Tours eticket refunds. E-tickets are sold exclusively through Trusted Tours & Attractions.
Email us regarding Historic Tours of America “booth purchased” ticket questions.
Email us regarding Historic Tours of America eTicket questions.
*Reservation Based Tours/Attractions. Some restrictions apply.
Reservation based tours or attractions are subject to “limited seating” and “times certain” policies and therefore do not fall under the Trusted Tours and Attractions Guarantee program. However, in the event that you are dissatisfied with your purchase of a reservation based tour or attractions we will make every effort to work with you and the product supplier to determine if a fair solution can be met