Customer Service

Need help?

You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.


How can I get a refund for my ticket? Please go to Refund information. I could not use my Ticket. What should I do? All e-tickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit, or give them as gifts (and you’ll also avoid any price increases).

Privacy Policy

Go to Privacy Policy information.

Website Terms of Use

Go to Website Terms.

Customer Service

Assistance 1-888-544-5927 Write to Us: Key West Aquarium Attn: Guest Relations 108 Sea Grove Main St. St. Augustine FL 32080

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