We are committed to offering our guests the best vacation “experience” in the industry. Our belief in the quality of our products is so strong we offer a 100% Satisfaction Guarantee. If you are dissatisfied with any of our tours or attractions, please contact us and we will refund your money. Terms and conditions apply and are listed below.
Guest Relations: 1-800-TOUR-HTA
Current Refund Policy
Tickets that have not been used are non-refundable; they remain valid for twelve (12) months from the date of purchase. However, due to disruptions in travel/tour plans caused by the Coronavirus event, until further notice, we are amending our refund policy on unused tickets as follows: Unused tickets purchased prior to 3/22/2020 can be exchanged for an eVIP Pass that is valid to use for 2 years from the issue date and can be used for admission to any of the tours & attractions listed on the front of the Pass in any of the 7 cities where we operate. Unused tickets purchased after 3/22/2020 are non-refundable.
Date and time specific tickets are non-refundable
Due to limited seating availability, date and time specific tickets are non-refundable if not used on the reservation date (no show). You may reschedule up to 24 hours in advance of tour time by calling the location tour and attraction operation directly.
Promotional tickets (free, add-on, or VIP tickets)
Promotional tickets may be used any time within the following twelve (12) months, from the date of purchase. FREE or promotional “ADD-ONs” have no monetary value and are not refundable.
If you purchased a discounted tour or attraction package containing two or more products and were dissatisfied with one of the products we will refund that portion of the package at the discounted attraction rate under our 100% Satisfaction Guarantee.
REFUNDS FOR TICKETS PURCHASED THROUGH OUR WEBSITE, ON TRUSTED TOURS & ATTRACTIONS WEBSITE OR BY PHONE:
If your eTicket looks like the below and was purchased through our website, Trusted Tours & Attractions website or by phone and you are requesting a refund, click here.
REFUNDS FOR TICKETS PURCHASED THROUGH KEY WEST AQUARIUM TICKET SALES BOOTHS, OR A VOUCHER FROM A THIRD PARTY BOOKING SITE (SUCH AS VIATOR, EXPEDIA, TRIPADVISOR, ETC.) OR HOTEL CONCIERGE:
If your ticket looks like the below or if you have a voucher from a third party booking site (such as Viator, Expedia, TripAdvisor, etc.) or hotel concierge and you are requesting a refund, click here.